Support

The OneAccess Support homepage offers online resources and technical assistance needed to help customers and partners support OneAccess products.  Through the OneAccess Support website, requests for technical support can be easily submitted via an online request form.  Access to the support request is available to all users.  However, within the OneAccess Support website is the Technical Support center which is only open to customers and partners with a valid maintenance agreement.

OneAccess Technical Support website

Access to this restricted website is just one of the benefits of the maintenance contract.  Using a OneAccess issued login and password, customers and partners are able to access the resources on the restricted Technical Support web pages.

For new customers and partners and those whose account may have been deactivated, please fill out the online request form.

The OneAccess Technical Support website provides access to following support resources:

  • Product documentation, user manuals and product brochures
  • Software downloads, patches and release notes
  • Frequently Asked Questions (FAQ)

Finally, the Technical Support website also provides each client with a dedicated private area, designed to enable sharing of specific documents, software patches and provide a fast and easy way to transfer and exchange data.

Go to OneAccess support Website

Benefits of Maintenance and Support Services

Customers and Partners with a valid maintenance contract benefit from the following technical support services:

  • Priority handling of issues for email support
  • Access to a Telephone Hotline with guaranteed response time for first contact
  • Configuration and technical assistance
  • Software upgrades and updates
  • Advance Hardware replacement or repair services

The maintenance contract and its terms and conditions define the range of support services available and the terms and conditions of the agreement.

Get a quotation for a maintenance contract

Download the “General Terms & Conditions”
Download the “Support & Maintenance Terms & Conditions”
Download the “Support & Maintenance Service Description”